Return & Warranty Policy

Thank you for purchasing items from Pecute website! We would like to provide you with easy way to return if you don’t like them.

We believe that pets are family and want everyone in the home to experience the same fun, comfort, and convenience!

Return Policy: 

1. 90-day money-back guarantee for any reason

For 90 days after the date of purchase, return your undamaged Pecute product and receive a FULL REFUND for ANY reason.

Items returned or exchanged should be unworn, unused, unwashed(unless it’s a fading problem), in good shapes, and with their original tags/package.

2. Who pay the return shipping fee?

 

It depends on what reason you applied for this return.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

  1. When you received a damaged or defective item, we’ll cover the shipping fee of return, you pay free and can get fully refunds. And there’re another options for you: you can keep the items and we partially refund you.
  2. For non-quality problem products (eg: the wrong size you choose, style or colour not like, etc), you need to cover the shipping fee. To avoid the unnecessary trouble of exchanging, we suggest that every customer confirm the size and style carefully before placing the order.
  3. After you send the package back to us, please send us the logistics  tracking number, we will arrange a full refund for you immediately.
  4. If you are confused with product details or any other problems, please immediately contact us on Service@pecute.net

3.How to request return or refunds? And where is the return adress?

Please contact Service@pecute.net to request a return or refunds with a description of the problem, and we will send you an address to return items.

Please don’t return items to the address on the original package or the company address, WE WILL NOT ACCEPT ANY RETURNS WITHOUT CONTACTING US FIRST.

     

    Warranty Policy: 

    12-month warranty for quality-related issues

    For 12 months after the date of purchase, we take care of all quality-related issues with a REPLACEMENT.

    Reminder: Be sure to use your product as directed.


    Not sure how to get your Pecute product to work properly?
    Contact our world-class, friendly support team: Service@pecute.net for quick solutions.