Thank you for purchasing items from Pecute website! We would like to provide you with easy way to return if you don’t like them.
We believe that pets are family and want everyone in the home to experience the same fun, comfort, and convenience!
Order Cancellation Policy:
Orders are typically processed within 1–5 days after being placed. You may request to cancel your order within 24 hours of purchase. If your cancellation request is submitted before the order has been shipped and falls within the cancellation period specified by Pecute.net, the cancellation will be accepted.
How to Cancel an Order:
To request a cancellation, please contact our customer service team at: service@pecute.net
Return Policy:
1. 90-day money-back guarantee for any reason
For 90 days after the date of purchase, return your undamaged Pecute product and receive a FULL REFUND for ANY reason.
Items returned or exchanged should be unworn, unused, unwashed(unless it’s a fading problem), in good shapes, and with their original tags/package.
2. Who pay the return shipping fee?
It depends on what reason you applied for this return.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
- When you received a damaged or defective item, we’ll cover the shipping fee of return, you pay free and can get fully refunds. And there’re another options for you: you can keep the items and we partially refund you.
- For non-quality problem products (eg: the wrong size you choose, style or colour not like, etc), you need to cover the shipping fee. To avoid the unnecessary trouble of exchanging, we suggest that every customer confirm the size and style carefully before placing the order.
- After you send the package back to us, please send us the logistics tracking number, we will arrange a full refund for you immediately.
- If you are confused with product details or any other problems, please immediately contact us on service@pecute.net
3. How to request return or refunds? And where is the return adress?
To request a return or refund, please contact us at service@pecute.net. Kindly include a clear description of the issue, along with your order number and relevant photos.
Return adress:
As our operations are distributed globally, please reach out to us to receive the return address nearest to your location.
Do not return items to the address on the original packaging or to our company headquarters.
Returns sent without prior authorization will not be accepted.
Warranty Policy:
12-month warranty for quality-related issues
For 12 months after the date of purchase, we take care of all quality-related issues with a REPLACEMENT.
Reminder: Be sure to use your product as directed.
Not sure how to get your Pecute product to work properly?
Contact our world-class, friendly support team: service@pecute.net for quick solutions.